Last updated: March 2025
TagTalk moderates content to keep the platform safe and focused on language learning. Here's a plain-language explanation of how it works.
Automated Safety Filters
Every message sent through TagTalk's AI chat system is processed through real-time safety classifiers before a response is generated. These filters are designed to:
- Prevent the AI from generating harmful, offensive, or off-topic content
- Block attempts to "jailbreak" or manipulate the virtual instructors
- Detect and reject inputs that attempt to generate illegal content, including CSAM
When a message is flagged, the AI will decline to respond to the harmful portion and may redirect the conversation back to Tagalog learning. Repeated flagging of an account triggers a human review.
User Reporting
If you encounter content or behavior that violates our Community Standards, you can report it directly to our team:
- Email support@tagtalk.ph with a description of the issue
- For urgent child safety concerns, see our Child Safety Policy
All reports are reviewed by a human. We aim to respond to reports within 48 hours for general issues and within 24 hours for safety-critical reports.
What Happens After a Report
- Intake: We log the report and acknowledge receipt.
- Review: A team member reviews the flagged content and the account's history.
- Decision: We determine whether the content violates our standards and what action is appropriate.
- Action: We take one of the actions described below and notify the affected user if appropriate.
Account Actions
Depending on the severity and frequency of violations, we may take the following actions:
- Warning: A first-time or minor violation may result in a written warning explaining what was wrong and what's expected.
- Content removal: Specific saved phrases, deck names, or other content may be removed without an account-level action.
- Temporary restriction: Access to specific features (e.g., AI chat) may be limited for a period.
- Account suspension: Serious or repeated violations may result in a temporary account suspension.
- Permanent ban: The most severe violations — including CSAM, serious harassment, or repeated abuse — result in permanent account termination. Banned users may not create new accounts.
Appeals
If you believe a moderation action was taken in error, you can appeal by emailing support@tagtalk.ph with the subject line "Moderation Appeal". Please include:
- Your account email address
- A description of the action taken
- Why you believe the action was incorrect
We review all appeals and respond within 5 business days. Appeals related to CSAM or child safety violations are not eligible for reversal.